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Complaints Handling at Ardent

Ardent Credit Services Limited takes all customer complaints seriously. We aim to make it right if things go wrong. Our complaints procedure is set to ensure that any complaint is dealt with promptly, efficiently and courteously; is treated confidentially and reviewed fairly; we will do our best to resolve any issues immediately, but where we can’t, we will keep you informed of the progress and outcome of your complaint.

 

How to raise a complaint
On receipt of your complaint

We will make every effort to resolve it as soon as possible but if we need more time, we will keep you updated within the following timescales:


Financial Ombudsman Service (FOS):

Credit Services Association (CSA):


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